Return Policy


• Original Sales Receipt required for all Returns.

• Returned Item(s) must be in original packaging and in saleable condition.

• New/Unused merchandise may be returned for a full refund within 14 DAYS of purchase;

• Houseplants, Annuals, Perennials, Trees and Shrubs in saleable condition may be returned for a full refund within 3 DAYS of purchase (Refund will be in the same method of payment i.e. Credit Card, Debit, Gift Card, etc). After 3 days from purchase; only Trees and Shrubs in saleable condition may be returned up to 14 days from the original purchase date. The refund will be given on a Gift card only.

• New/Unused merchandise may be returned for a Store Credit between 15 – 30 DAYS of purchase. Return will be refunded onto a Green Haven Gift Card (Gift Cards have no expiry date and may be used to purchase any item that Green Haven offers).

• Gift Cards are only redeemable for merchandise and/or services and cannot be redeemed, refunded or exchanged for cash.

• All sales are Final on Earrings, Red Tag, and Clearance items.

• A 15% Restocking Fee may be applied at our discretion.

• No refunds or store credits will be issued for Seasonal Holiday merchandise within 2 full weeks of the Holiday (i.e. No returns on Christmas merchandise after December 11th)



Plant Warranty

Original Sales Receipt AND the dead plant(s) are required for all Warranty Returns.

• A Warranty Credit Voucher will be issued for the purchase price of the plant(s) as per the amount shown on the original sales receipt.

• No further warranty applies to replacement plants, as they are replaced only ONCE.


INDOOR PLANTS
• Houseplants are covered by Warranty within 60 DAYS of purchase. Please feel free to contact us if any problem arises before this time period ends & we will try to help resolve the plant issue.

•Seasonal Flowering houseplants and Holiday houseplants are NOT covered by Warranty.

OUTDOOR PLANTS

• Trees, Shrubs & Evergreens are covered by Warranty for 1 FULL YEAR from date of purchase. A 5-Year Warranty is offered with the purchase of MYKE Tree & Shrub Mycorrhizae Natural Growth Enhancer. (MYKE must be on the same receipt as the warranty plant.)

• Perennials, Clematis and Other Vines, Tender Tea Roses, Water Plants & Bare Root plants are covered by Warranty for the First Growing Season Only (No Over-Winter Guarantee)

• Annuals/ Bedding Plants are NOT covered by Warranty due to their sensitive nature in weather conditions.

Use Myke®:

Trees, shrubs and evergreens are eligible for the five year warranty program when purchased with Myke® Tree and Shrub Natural Growth Enhancer.

There are several exclusions to the warranty - see terms and conditions in our store, on the MYKE® planting guide, or www.usemyke.com


Store Hours                             

     Mon - Fri: 9:00am - 6:00pm

                        Saturday: 9:00am - 5:30pm                             
 
                       Sun: 12:00pm - 5:00pm